Terms & Conditions

Account Creation

To use the Service, you must create an account by providing accurate and complete information:

• Valid email address
• Secure password meeting our requirements
• Business name and contact information
• Shopify store URL and credentials
• Phone number (optional)

Account Restrictions

You may not: (a) create multiple accounts for fraudulent purposes; (b) use another person's account without permission; (c) share your account with others; or (d) transfer your account without our prior written consent.

Shopify Billing

If you install TallyX through the Shopify App Store, subscription charges are billed through Shopify's billing system and appear on your Shopify invoice. All billing terms, payment processing, and invoicing for Shopify-billed subscriptions are subject to Shopify's Terms of Service in addition to these Terms. You authorize Shopify to charge your payment method on file for the applicable subscription fees.

Billing Cycles

Subscriptions are billed on a monthly or annual basis, depending on your selected plan. Annual plans receive a discount compared to monthly billing.

Transactional Communications

Certain communications are essential to the Service (e.g., account verification, security alerts, billing confirmations) and cannot be opted out of while your account is active.

TallyX Ownership

The Service and all its components, including but not limited to software, code, designs, graphics, logos, trademarks, content, and documentation, are owned by TallyX or its licensors and are protected by intellectual property laws. These Terms grant you no ownership rights in the Service.

Your Data

You retain all ownership rights in your data, inventory information, and business content that you upload to or create within the Service ("Your Data"). You grant us a limited license to use, process, and store Your Data solely to provide the Service to you.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution to you.

Trademarks

"TallyX" and our logos are trademarks of TallyX. You may not use our trademarks without our prior written consent. All other trademarks mentioned in the Service belong to their respective owners.

Shopify Platform Dependency

TallyX is built on and depends on the Shopify platform. Changes to Shopify's APIs, terms, or platform availability may affect our Service. We are not liable for any disruption caused by changes to the Shopify platform. Your use of TallyX is also subject to Shopify's Terms of Service and Partner Program Agreement.

Data Sharing with Third Parties

When you connect a third-party service, you authorize us to access and share certain data with that service as necessary to provide the integration. Please review our Privacy Policy and the third party's privacy policy for details.

Data Security

We implement reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

Data Deletion and Redaction

We comply with Shopify's mandatory data handling requirements:

• Customer Data Requests: When a customer requests access to their personal data, we respond within 30 days
• Customer Data Redaction: When a customer requests deletion of their personal data, we delete it within 30 days unless legally required to retain it
• Shop Data Redaction: Within 48 hours of app uninstallation, we begin the process of deleting all store data, completing within 30 days

Data Backup and Recovery

We maintain regular backups of your data. However, you are responsible for maintaining your own backups and copies of critical business data.

Billing and Payments

• Subscription fees are billed in advance on a monthly or annual basis
• Payments are processed through Shopify's billing system or secure third-party payment processors
• You must provide valid payment information and keep it up to date
• All fees are non-refundable except as expressly stated in these Terms
• Fees do not include applicable taxes, which you are responsible for paying

Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate.

Free Trial

If you sign up for a free trial, you will have access to the Service for the trial period at no charge. At the end of the trial period, your account will be downgraded unless you subscribe to a paid plan. We reserve the right to modify or terminate free trial offers at any time.

Cancellation

You may cancel your subscription at any time through your account settings, by uninstalling the app from Shopify, or by contacting support. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• You will lose access to paid features at the end of your billing period
• Your data will be retained for 90 days, after which it may be deleted

No Partial Refunds

Except for the 30-day money-back guarantee, we do not provide partial refunds for unused portions of billing periods. Downgrading your plan does not entitle you to a refund.

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet outages, or third-party service failures.

Service Level

We target 99.9% uptime for our core services but do not provide a formal Service Level Agreement (SLA) unless separately agreed in writing for Enterprise plan subscribers. Uptime excludes scheduled maintenance windows and third-party outages.

Termination by You

You may terminate your account at any time by uninstalling the TallyX app from your Shopify store or by contacting us at admin@tallyx.app. Upon termination, your subscription will remain active until the end of the current billing period.

Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you: (a) violate these Terms; (b) engage in fraudulent or illegal activity; (c) fail to pay applicable fees; or (d) pose a security risk to the Service or other users.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Informal Resolution First

Before initiating arbitration, you agree to first attempt to resolve any dispute informally by contacting us at admin@tallyx.app. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within 30 days, either party may proceed with arbitration.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Small Claims Court

Notwithstanding the arbitration agreement, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limit.

Data Processing Agreement

To the extent that TallyX processes personal data on your behalf as a data processor (as defined by GDPR), our Privacy Policy serves as the Data Processing Agreement between us. For Enterprise customers requiring a separate DPA, please contact admin@tallyx.app.

International Data Transfers

Our services are hosted in the United States. If you are located outside the US, your data will be transferred to and processed in the US. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.

California Residents (CCPA/CPRA)

California residents have additional rights including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information. For details, see our Privacy Policy.